Standard policy
For most bookings, cancellations or changes must be advised by 3:00 PM (hotel time) one day prior to arrival.
- Example: If you’re arriving on Friday, you must advise changes or cancellation by 3:00 PM (hotel time) on Thursday.
Important notes
- Specific conditions may apply: Some suite types or locations have different booking conditions. Always review the terms shown during the booking process for your selected hotel and suite type.
- Hotel time zone: The 3:00 PM deadline is based on the local time of the hotel you’re staying at.
How to stay within the policy
- Review your booking terms carefully before confirming.
- Set a reminder for the 3:00 PM deadline one day prior to arrival (in the hotel’s local time).
- Make changes early if your plans are uncertain, as some locations or suites may have stricter conditions.
Where to find your terms
- During online booking, look for the rate and suite-specific conditions before finalising.
- Your booking confirmation will summarise the key conditions applicable to your stay.
If you need flexibility, choose options that align with your plans and check the policy closely for your selected hotel and suite type.